Riello UPS were undergoing an office refit so they wanted to upgrade their old phone system to a more flexible option.
Before partnering with Vivio they had poor connectivity and a bad disaster recovery system which resulted in a lot of wasted time trying to fix things.
Vivio moved them onto a flexible VoIP horizon system which meant they could change the office layout easily.
They were keen to have a disaster recovery across all services, so the phone system was a critical business system.
In addition to this they were also keen to find a local company who could provide a one stop support program for all their IT, landline and VoIP telephony needs.
Founded in 1986, Riello Elettronica is part of the wider Riello Industries group. Originally a manufacturer of power switching supplies for IT, the Group evolved into uninterruptible power supplies.
It took on its present structure, becoming the parent company for the rest of the Group’s businesses, in 1995, and is now in the top four manufacturers of UPS in the world.
They looked to Vivio for their unified communications provider to manage their business mobile phone estate, landlines, VoIP telephony, IT Services and IoT SIMs.
Vivio's service is second to none. In the first instance, they listened to what we wanted from our new phone system and then proposed the solution. The installation was painless and worked around our business hours, so there was no disruption of service for our clients, the user training for everyone was superb, and the system has worked perfectly since the installation. We know if we need help Vivio are just a call away and can implement changes to out phone system swiftly. Great product, great service and a great company to deal with.—