The Food Machinery Company were looking to move providers to get a better customer experience and lower costs.

Horizon VoIP Telephony

Horizon VoIP Telephony

A cloud-based phone system that allows you to easily manage your communication activity whilst maximising your team’s productivity and lowering call costs.

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The Approach icon

The Approach

The Food Machinery Company approached Vivio with two clear objectives. A cost effective VoIP solution and access to a Client Services team whenever they needed them.

Two things they didn't get from their previous VoIP provider.

Our Pre-Sales team got to work and analysing the various VoIP solutions we provide before recommending that they stay on Horizon and migrate over to Vivio.

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The Results

Vivio onboarded the Food Machinery Company, providing regular updates on the project.

During the switch over we implemented a backup broadband so that in the event of an outage, the secondary provider would kick start avoiding any loss of connectivity.

Our award-winning Client Services team and IT team are on hand to ensure all queries are handled seamlessly and in a timely manner.

Horizon VoIP Telephony

A cloud-based phone system that allows you to easily manage your communication activity whilst maximising your team’s productivity and lowering call costs.

View Service

The Food Machinery Company

Leaders in food processing and packaging.

Established in 1973, the Food Machinery Company was originally founded as a service and engineering company and has evolved to become a high quality food machinery and packaging supplier with a key emphasis on after-sales support.

Vivio were able to identify several VoIP options but after assessing the current set up of the existing phone system, we suggested that they stick with the Horizon VoIP solution as it best suited the Food Machinery Company’s operations. Migrating them over to the Vivio platform is something we do all the time, so we were confident that it would all run smoothly, particularly with the added broadband backup.

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We were sceptical about switching providers due to business disruption however, it was quite the opposite. The onboarding process was seamless and we continue to receive support from the Client Services team when needed. We also get regular contact from our dedicated Account Manager and Client Engagement Manager.

Carol Heyburn Manager